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FAQ

Frequently Asked Questions

Electric Bazaar is an online e-commerce platform and a Durga Bhai & Co initiative to provide A to Z services regarding electrical goods to the consumer. We specialize in Electrical distribution, industrial control, and energy efficiency products.

Absolutely. We are authorized dealers and distributors for several top-tier electrical brands. All our products are 100% genuine and come directly from the manufacturers with standard company warranties.

Once your order is shipped, you will receive an email and SMS with your tracking details. You can also log into your account, go to "My Orders", and click on the specific order to view its real-time shipping status.

Yes! We have a dedicated Premium Memberships program that offers special pricing and bulk discounts for B2B customers, contractors, and OEMs. Please contact us or visit our Premium Memberships page for more information.

We accept all major Credit and Debit Cards, Net Banking, UPI, and select Mobile Wallets. We use highly secure, encrypted payment gateways to ensure your transaction is safe.

If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will arrange a free replacement or a full refund depending on the item and your preference.

Currently, we only ship within India. We cater to domestic contractors, OEMs, and end-users across all states in the country.

You can cancel or modify your order before it has been dispatched from our warehouse. Please contact our customer support team immediately with your order ID to request a cancellation or change.

No, there are no hidden charges. All taxes (GST) are clearly mentioned, and shipping costs are calculated upfront during the checkout process before you make a payment.

Yes, our experienced team can assist you with basic installation queries or specifications. For highly technical setups, we can connect you directly with the manufacturer's technical support division.

Absolutely. We use industry-standard encryption protocols (SSL) and secure third-party payment gateways (like Razorpay/PayU) to ensure your credit card and personal data are 100% safe.

While you can check out as a guest, creating an account is highly recommended. It allows you to track your orders, save your addresses for faster checkout, and easily download past invoices.

Still have questions?

If you cannot find the answer to your question in our FAQ, you can always contact us. We will get back to you shortly!

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